Brockley Broadband

No doubt frustrated at having to argue with Brockley residents at dial-up speeds, Chris has emailed to ask this question of BC readers:

"I live on Aspinall Road and I couldn't find any info on when/where/at some unspecified future date, we in Brockley might get fibre optic cable in our streets. Does anyone know? We are hoping to get faster broadband connection but find the adsl is very slow round here."

Please give concise answers to save the download time...

36 comments:

Tressilliana said...

There is no cable in the conservation area because of the potential damage to street trees. Might this apply to Aspinall Road too?

Anonymous said...

According to this site, Brockley is on the Deptford exchange which is due a 21st Century Broadband extension by the end of the year. This should mean faster ADSL.

http://www.samknows.com/broadband/exchange/LSDEP

Currently I get about 4mbps on the existing phone lines. Useable, but not as good as the 8mb Bulldog service I had elsewhere!

Tressilliana said...

I think I had my cables in a twist but if digging up is involved in both cases, maybe not.

nobbly brick said...

I have cable (but not for broadband) on Vicars Hill. Had the same isp for a decade or more (and via a regular BT line) and haven't had problems. It may be more likely that the slow speeds are to do with your isp and the contention rates they apply rather that specifically the state of the wires serving your demands.

drakefell debaser said...

Drakefell Rd has been dug up for months now but I don't know if optic fibre has been included with the gas works. It would be nice if someone had the foresight but I wont hold my breath.

I use BT for my broadband and my speeds are fine. Could it be a provider thing?

Brockley Nick said...

I'm BT too and speeds are decent, though I don't download films.

brockleybiker said...

3.5mps which is well below the 8mps I want, and which my ISP could provide if it weren't for our archaic comms infrastructure.

Tressilliana said...

I know sod all about broadband but my husband knows a great deal and he is frequently very dissatisfied with our connection speed or whatever the terminology. He has been in correspondence with BT about it repeatedly and has (of course) got precisely nowhere.

Anonymous said...

I'm not too bothered - we are lucky we have broadband at all. Many areas of the UK still don't and a few years ago, many many more long after London got it.

Monkeyboy said...

I had a crossed line a few months back. I kept getting someone else's phone calls and no web connection. almost lost the will to live trying to persuade BT that I wasn't going mad, sorted now though.

I've had my BT connection fail for days on end, again BT claimed ignorance. Very annoying

Maradoll said...

I'm getting 4.8Mb at the moment - which I'm happy with considering I mostly use the web for surfing.

Tresilliana - Slow speeds could be a problem that is indeed down to the ISP (if you've been throttled or they're over contended). If you are having speed problems before you call your ISP check these simple things first:

1. Do you have a microfilter fitted to every phone socket in your house? Unfiltered sockets in your home can cause noise on the line which can impact the quality of your connection.

2. Technically an ISP is really only responsible for the quality of the connection running off of the master socket. If you're running your connection off of an extension try connecting from the master socket and see if it improves the connection.

Don't use long extension cables either from the master socket.

If it does and that's not where you want your computer to be located buy a wireless router.

3. On McAfee there is an anti phishing function that is built poorly and can interefere with your speeds. If you've got this function enabled try disabling it and see if it improves your speeds. Just make sure that you're aware of what phishing is if you decide to keep it off.

If you're not happy with your speeds and you want to change ISPs have a look at Be* broadband. I'm not personally with them but if I was going to change, this is where I would go.

I am a geek.

Monkeyboy said...

I love it when women talk technical.

Finbar Saunders said...

I prefer it when they talk dirty Fnarrrr Fnarrrr!

Moira said...

I've just changed to Zen Internet (voted top ISP for 3 years running) after the hell that is Ticsali. Took 6 days to to get a MAC code, 10 mins to set up, connection is fast, and best of all, only 2 options on their phone and then you speak to a human being - in Manchester.

drakefell debaser said...

'if you've been throttled or they're over contended'

I am stumped on this. Please can someone explain.

Why is computer language so violent? There has been a Fatal Error for example. Now we are at risk of being over contented or throttled.

Monkeyboy said...

Think it's to do with the fact that so many users are on the same connection. The ISPs can 'ration' the space on their network, bit of a con really. You'll often find speds lower during peak hours.

...or is it the reptilian conspiracy? put it this way, I can't get David Icke's website up at work cos the firewall prevents it. Draw you're own conclusions.

Monkeyboy said...

you're?? your ...whatever.

fred vest said...

it's if you have downloaded a certain amount in a day, they throttle you for about 5 hours or so, which means the speed that you can download at is cut by about 75%

drakefell debaser said...

I see, thanks. I have no problem loading Icke's website, perhaps there are lizards in the darkside.

Monkeyboy said...

I see where your going with that....'nuff said.

Maradoll said...

Throttling is what most ISPs who advertise as 'unlimited' do (think Tiscali) - it's an unlimited service provided you don't go over their unpublished usage limits. If you do use too much of their unlimited service then they start to restrict your speed and sometimes will block ports / P2P.

Over contended in a nutshell basically means that there are too many customers and not enough room on the pipe for them.

Moira - Zen are an excellent ISP, I've met those guys a few times and they're a fun bunch AND thank you so much for the floor guy recommendation - Tom did an excellent job.

BrockleyBiker said...

"only 2 options on their phone and then you speak to a human being - in Manchester"

I use Plusnet for the same reason (though replace "Manchester" with "Birmingham"). No more having to talk to someone reading off a script in bloody Bangalore if you have a problem.

*BrockleyBiker is proud to live in a BT free home*

Maradoll said...

Hey BrockleyBiker - don't mean to burst your bubble but PlusNet are most definitely owned by BT. Sorry chief.

BrockleyBiker said...

Damnation.

I went with them by the number of good reviews they won, especially from the gaming press.

drakefell debaser said...

I might be showcasing my IT ignorance here but, if you have your broadband from another provider do you not need to still pay BT for the line rental?

Maradoll said...

drakefell debaser - it depends on who you get your broadband from.

Most suppliers will need a physical phoneline to get the service into your home. If a BT line is required you can get still get line rental from all BT resellers or LLU retailers (who are often cheaper than BT).

Suppliers like Virgin are a cable supplier which means you'll need to have their cable running into your property and no "BT" line is required.

You can also opt for wireless services which are becoming more widely available - but still seems a bit pricey.

drakefell debaser said...

Thanks Maradoll, that’s handy to know

Wild Bill said...

I'm just off Brockley Cross and get 12 mbps out of a potential 24mbps, which keeps me happy.
I'm on Be Unlimited, you can check their availability where you are by entering your postcode on their site https://www.bethere.co.uk/

They're very good, I'd heartily recommend them.

Richard Elliot said...

@ Monkeyboy - if your line was crossed in July it was probably with me. I also spent my time pulling (what is left) of my hair trying to get BT to sort it out.

Lewisham Wayward said...

Tressilliana - if you've done all the checks and there's still a problem, it might be worth your husband logging his complaint with http://www.howtocomplain.com/

After having a horrendous time with Argos failing to turn up for a delivery/collection a couple of times, they finally agreed to pay me for lost annual leave after the website contacted them. You never know, it might get BT working a bit harder for you!

Anonymous said...

I live on Aspinall and have recently moved from BT Broadband to Sky and find the download speed 'quicker'. Due to the distance of Aspinall from a telephone exchange, you are unlikely to get over 1.5Mb which I get with Sky. With BT it was more like 512K and the service was up and down like a yoyo. Perfect for everyday browsing, but not great if you download film / music a great deal.

Anonymous said...

Most ISPs just resell the BT Wholesale broadband service with a max speed of 8Mbs.

If it is a high speed ADSL service with a Max speed of 24Mb, they do this by unhitching the BT line and connecting it the ISPs own equipment in Deptford exchange, if it runs that fast. You are then dependent on how good the ISP network is, nowt to do with BT.

However.....come the end of the year BT will be upgrading the equipment in Deptford exchange to support 24Mbps.

So all the ISPs using BT wholesale will probably make new, faster services available.

There are a lot of reasons why a service could be slow. A lot of them are to do with your computer and your domestic wiring. Which is nothing to do with BT or your ISP.

Your router should have a screen that tells you how good the line is if it is plugged directly into the wall socket with no extensions. There are plenty of forums which will tell what it all means and whether you have a case with BT.

I think I shall upgrade in the New Year.

Anonymous said...

On Howson Road with BT line with 02 (ADSL2) and get 7.2Mbs down, out of possible 16Mbs that the service provides.. its due to the distance from the exchange (debford) if they upgrade the exchange it wont make a difference unless the transport communication changes, ie a new form of "DSL" over the same BT copper wire or you get CABLE / Fibre type of install to your street / house.

Rob

Anonymous said...

Indeed, they change the line card in the exchange and you change your router to ADSL2+, which is rated as 24Mb.

It depends on the how good the wire is between you and Deptford Exchange. This relates to length and also the quality of the joints in the cable. A measure of how good it is can be seen in the downstream attenuation. You should be able to see this figure on one of information screens on your router.

This helpful chart, shows you what you might expect.

http://adsl24.co.uk/broadband_24mb.php

I am not getting much over 57db myself, so I will have to check the wiring to get any benefit out of a faster service.

Anonymous said...

Virgin to announce 50mbps service today

Wish my house in the C zone had cable :(

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