Like water for Broc-a-lot?

Parts of Brockley and Telegraph Hill have been experiencing water supply problems this weekend. We thought the issues had been resolved yesterday but on South East Central, Lep Recorn reports Chalsey and Breakspears Road are both having problems, with Thames Water promising a 6 hour response time. Please use this thread or the forum to share updates.

31 comments:

Anonymous said...

Low water pressure in the tea factory...

Oaksys said...

The low pressure/no water started around 9:30 without warning. Thames Water finally admitted on Twitter at 12:00 there's problem in SE4, SE13, SE14 and their engineers are on site. No planned time to fix.
Their "help" desk told our neighbour to get a plumber in to check his house!!!

KennyTinsel said...
This comment has been removed by the author.
KennyTinsel said...

Thames Water are an absolutely hopeless organisation. In the past few months I've been without water 3 times at 2 different addresses. Their call centres are infuriating (they always insist it's your problem not theirs that you don't have water). They use a variety of subcontractors who are clueless - the left hand generally doesn't even seem to know there is a right hand. Their "developer services" department (who arrange new connections) have been changing their computer systems for the last 6+ months and have no idea (at all) what's going on at a basic administrative level. Oh, and a year or so ago they had some barely comprehensible team in an off-shore call centre harrass me on my mobile threatening legal action for an amount that a simple land registry search would show them I didn't owe (plus lots of threatening letters from debt collectors).

I've dealt quite a bit with the gas and electricity infrastructure providers too over the past year (although not as much as with Thames). They're much better. Scotia Gas Networks are quick, efficient and (comparatively) cheap. UK Power Networks arean expensive but efficient machine. Thames just suck.

Their social media team are ok, though. I've been on hold (right now) for over 40 minutes. But their twitter account @thameswater does provide more timely and reasonably accurate info.

Anonymous said...

Thames Twitter feed 12:00 "We're really sorry to customers with no/low pressure in postcodes SE4, SE13 and SE14. We have technicians on site investigating the problem."

KennyTinsel said...

Their twitter account attributed Saturday's outage to a frozen pipe.

Anonymous said...

Still low pressure on Harefield.

Anonymous said...

and Wickham road, was low yesterday too, took 20 mins to run a small bath!

Mb said...

Pressure a bit low on malpas road but managed to squeeze out a shower! A pipe or valve froze near the car lot at brockley cross last year which caused a problem, wonder if it's the same one? Saw them applying a heat gun to it.

Anonymous said...

No water at top of Tyrwhitt Road near Hilly F for a few hours this morning, but it has just come back on, albeit the pressure is less than usual.

Teahound said...

We're at the top of Pepys. We also had no water yesterday morning which then resolved at lunch time. Again this morning from just after 8 we were without water. We're in a flat with annoyingly only one supply for the whole building so when the pressure is low the top floor flats go without water. When we called today Thames water said there had been problems on the vesta road main which they sorted yesterday. They said they have had a lot more calls this morning but when we last heard from them they hadn't yet found any obvious leaks. We were told that they think the cold has caused pipes to burst or freeze so it's a case of waiting to see if they defrost and are then ok or wait to see where they start to leak so they can fix them. Our water has just come back on (at 1.30) and with better pressure than yesterday.

Anonymous said...

Only just picked up this thread - low or no pressure this morning but - prompted by Teahound I've just checked and back to normal in Jerningham now.

Anonymous said...

cliffview road has had low water pressure for the last two days, pressure seems to get better in the afternoon..not enough for a shower though..

Tobi Jenkins said...

Yesterday and today we had no water on Wallbutton Rd all morning up until 1pm.

Anonymous said...

its cold, very cold, water freezes, its what happens.

If I was on a switchboard at Thames Water and I had some numptie phone up and say my water has stopped flowing I'd ask them to look out the window and describe the weather for me . . .

mb said...

anon, you're easily pleased. It's 2012, it's not unreasonable to expect the water supply to be maintained. It can be done you know.

Anonymous said...

Not with our victorian pipes it can't.

There's no need to fret, supply will return when it warms up a bit!

Mb said...

Yes, it's 2012. Perhaps the Victorian pipes should have been replaced before they became life expired. An avoidable problem.

Anonymous said...

Don't you lot all buy artisan bottled water anyway?

Anonymous said...

WHY DO WE HAVE TO PAY FOR THIS !

MalB said...

I'm not convinced it is to do with Victorian pipes. To cover such an area it must be a mains pipe or a pump. The mains pipeline supplying much of the area(not sure about Brockley) was replaced a few years back with a huge new plastic one. The bit that comes over from Peckham via Vesta Road/Kitto Road has had some spectacular bursts since then.

A Nony Mouse said...

Brave Anonymous of 12 February 2012 15:38 :)

People are paying for a service.

The service is not being delivered.

It's not being delivered because the teabags that run Thames Water have open "improvements" during the winter.

This is because:
a) They are Numpties?
or
b) Because they plan ahead?

My money (that they haven't already taken in their fee increase) is on the first one.

Headhunter said...

Doesn't seem to have affected me on Manor Avenue but didn't this all happen a couple of years ago? It's a bit depressing that in a "developed" country we should be reduced to gathering rain water and melting snow when it drops a couple of degrees below zero...

Vesta Curry said...

@Anon 15:38

You think you sound clever, but as an ex-scientist, I am here to tell you you're just a bit hasty. Obviously water freezes below zero C - but mains are at least 2-3 ft underground and there is no way a few days of nightime freezing temperatures will freeze down to that level and interfere with a 6-inch main. My own personal (and wildly uninformed) opinion is that Thames Water turns down the pressure speculatively (interrupting our water supply - mocking us all smelly), to potentially avoid damage to crappy pipes from street to house (where the blame is in the grey area) - incurring costs. Don't forget - Thames water is owned by an Australian bank ... and surely you know what shits Aussie-born businessmen are?

Robert said...

Water pressure on Geoffrey Road has been low all weekend.

There is a burst pipe on Geoffrey Road, inside the old garage plot that is boarded up for development. It has been fountaining water for a few days now.

Not sure if this had anything to do with the problem, but Thames Water have been informed anyway.

Anonymous said...

Gridlock in Lewisham at the ladywell Rd jnct. Traffic backed-up to Catford and Lewisham. Caused by 2 burst water mains.

Anonymous said...

I'm not sure which is worse, the stupid comments or the outraged responses.

My pressure was back up by mid-afternoon, in time for a nice hot bath :)

Anonymous said...

Street to house "where the blame is in the grey area"

It isn't. Utility suppliers are responsible for the feed to the stop cock or water meter. It's firmly in their court. smaller bore pipes can and do freeze also 100yr old cast iron doesnt like expanding and contracting even if the water itself does not freeze, suspect that's more of an issue. I doubt the big supply pipes freeze.

Bit of a wild conspiracy theory that they wait until winter and turndown the pressure somehow causing a main to blow. Why on earth would that bbe a good idea?

Anyway, don't wash and spray on the Lynx.

Anonymous said...

The pipe from the stopcock under the pavement into my house is lead.

Aquamaria said...

Could the problem rest with the abandoned building site at the top of Geoffrey Road? Water has been pouring from a pipe at the site for some time.

Anonymous said...

Probably not being helped by the water gushing down the top end of Aspinall Road. I hope the residents have reported the leak.

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