Thanks to Patrick, who has forward us a TfL Impact Study for the London Overground network. The good news is that customer satisfaction with the service has risen in line with the soaring passenger numbers, which have grown by 160% since 2007, with half of the growth coming from the East London Line.
However, their projections for the 2016 suggest that we may be about to reach a tipping point, with overcrowding expected to get worse. This map shows the worst-affected parts of the network, with the short stretch between Surrey Quays and Canada water the most-crowded part of the East London Line.
Other points from the study worth noting:
- The network helps to reduce car journeys in the areas it serves and the greater connectivity means that people are making new journeys, which is benefits those areas' economic development. In total 12% of all journeys are by people who have switched from cars or who are making journeys they didn't before.
- Also of note is the fact that the LO has a much higher number of school children passengers, due to the fact that it provides a circular, rather than radial route across the capital.