Pat-a-cakes

358 Brockley Road, London, SE4 2BY 
07725 641 284
stace@patacakeslondon.com 

Pat-a-cakes, the Crofton Park cake shop, is now open. Please post your reviews here.

54 comments:

Jennifer said...

After reading this, I went there for lunch today - but they don't really do lunch, there's only a couple of savoury things on offer. I had a cupcake and a coffee, the cake was very nice and the coffee was fine.

As well as selling cupcakes, they have some cupcake accessories like cases, boxes, icing bags and edible cake decorations (hundreds & thousands, silver balls etc..)

Unfortunately I'm seldom wanting to go out for a cupcake and a coffee but if they start doing other food as well I'll try Pat-a-Cake again (hope someone on BC will alert us if this happens).

Anonymous said...

I've been quite impressed with Pat-A-Cakes, it is a surprisingly large cafe and the cake is very good. It has been nicely decorated with the usual assortment of furniture and has an interesting range of art on the walls.

As the earlier comment says some savoury options, even if only cold (e.g. sandwiches, quiche, sausage rolls etc.) would be good, so that it can be a viable lunch spot, rather than a treat for tea and cake.

All in all a promising start and a good addition to Crofton Park.

Anonymous said...

Coffee and cake on it's own is fine - I'll definitely be going just for that. Best of luck!

Susannah said...

I ordered a dozen cupcakes from Stacie a couple of weeks ago for a baby shower, and they were absolutely bloody LOVELY. 6 x chocolate and 6 x vanilla filled with jam, both delicious. Looking forward to checking out the shop this weekend and hope it’s a great success for her.

I’d like to add that even though the shop fit out must have been taking every spare moment of her time, she happily baked the small order and even delivered them to my house on a Sunday morning. Very pleased with the customer service!

Anonymous said...

What are their prices like? Can't see any mention on their website ? Anyone know ?

Anonymous said...

Hi..Stacie from Pat-a-Cakes here :) Our main aim is to grow our own veg and fruit in the garden we have and use these in our ingredients, making thing such as chunky sandwiches, quiches etc (lunch type food). As the shop is currently run by myself alone, I hope that once we are more well known and gain customers/staff then we can start expanding to do other things. However, to start its just cake etc as that's what I'm familiar with. Please do pass on any feedback and suggestions to us whenever you are in the shop or passing.

Anonymous said...

Any pics yet?

greedy said...

Probably scoffed the cakes before they had a chance to photgraph them. I know i would.

Anonymous said...

Popped in there with a few friends the other day and the scones with jam and clotted cream was absolutely deelish! It's got all the early makings of being a great place for afternoon tea. Very exciting.

Goldtone250 said...

I know its early days for them, but I didn't reckon much to the place. The decor was shoddily executed with little ambience, but more alarmingly the coffee was mediocre (and didn't come with a spoon so I had to stir the sugar in with a knife), the savoury muffin thing I had was a flavourless. But, i tried again a few days later and the scone I had the second time I tried the place was underbaked. Thats a shame, as we need more small businesses to make a success and break the back of starbucks, pret, costa et al, but please-go to college and learn how to bake before setting up in business!

Unfortunately I won't be going back to pat a cake......

Crofton Greg said...

If you're so keen to support small businesses in the area, why write something so bitter about one during it's first week running? I like the easy going ambiance and the cup cakes are the best I've had. Havent tried any beverages yet so can't comment...

Anonymous said...

I visited the shop yesterday wow is all I can say!Right up my street.I loved the look of the shop old vintage it looked like something from the 1950's. Its so refreshing to meet young business minded women that are starting from scratch. I noticed one of the comments above thats just not on, everyone has different taste buds I personally loved the scones and got a cupcake too,but as for the decor and negative comments its not supposed to be costa its a small vintage tea/cake shop. The service was really friendly, I say good for them makes me want to start a business! :)

Anonymous said...

I find it hard to take anyone seriously who would stir with a knife rather than ask for a spoon..

A group of us went in for lunch and all enjoyed it very much - not always necessary to have a sandwich for lunch.

As for the decoration, it is refreshing to see someone who has taken the care to add the personal touch instead of going for the Ikea look.

I'll definitely be going back.

Sniff the milk said...

I have just made porridge with milk I bought yesterday from Costcutters, the 4th the milk use by day 11th November. I tasted the porridge it's after a few spoonfuls I noticed the sour aftertaste. I sniffed the milk and it had correspondingly sour smell. I now have a severe stomach ache and will have to endure the works as the bacteria works itslef through my system.

I assumed that the milk would be ok before I used it. Sniff milk before use wherever you buy it from.

Margot said...

Serves you right for being one of the few people who still drinks cows milk.

We brockley people drink milk made from natural beans and pulses instead.

Anonymous said...

I and my two children popped in yesterday for drinks and cakes. I was amazed when I was only charged 50p for a childrens hot chocolate! The cupcakes were declared delicious by the children and my coffee was excellent.
A very welcome addition to Crofton Park

Crofton Cath said...

I went on Saturday and had delcious nutella cup cake. My OH had scone, clotted cream and jam - which he enjoyed. Thought it was very reasonable too. Will go back but think some more savoury items would definitely be a good idea.

Vickyb said...

Love it. The kids and I had an hour to spare after school. We really enjoyed the friendly atmoshere, everyone chatting to eachother over tea and cake.
My 5 year old asked the lady where the loo was all by herself, it suprises me that a grown up couldnt ask for a spoon!!
Great to see new business in the local area.

Anonymous said...

I am obsessed with the chocolate woophie cakes! Thankyou Pat-acakes for coming into my life!!

letterbox81 said...

Called in with a friend today and had a great catch up on the comfy sofa with two great coffee's and an amazing cherry and almond cup cake. I highly recommend Pat-a-cakes!

food lover said...

As an occasional cake baker, I must say that the cupcakes here are excellent quality. Not too heavy or light and delicately flavoured. The buttercream equally tasty, not too buttery or sweet, just like a flavoured thickish cream. Sprinkles and sugar flowers or balls are added for an extra touch.

The cakes are not cheap, but for the type of shop it is (a little independent) and where it is (not loads of footfall) the price/value is reasonable.

The shop itself is very pleasantly decorated. It's a pity some of that sprinkle stardust from the cakes can't be put on the shop front to make it stand out more on the street, I went completely past it twice.

Stacie, you'll need to market the heck out of the place to keep reminding us that you're there. Life is so busy and there's so many things people can spend money all over London. Really want you to do well.

Goldtone250 said...

Hello all,

It seems there is a real problem with anyone putting their head above the parapet, although passive aggression is quite clearly encouraged!

I am a trained baker and pastry chef, I went to this cafe to support them, but found the products under par-am I wrong/mean/horrid in mentioning this? I don't think so.

Any kind of criticism should be welcomed, and I know if I ever owned my own business I would welcome that criticism rather then have unsatisfied customers pass bad reviews to friends who in turn will not visit a place.

Like i said in my original post, I'm all for small businesses, but to be successful it has to be done right. Good luck to Stacie and anyone else, but get it right etc etc etc......

Anonymous said...

Sadly we are far from having a critical mass of similar shops so that discerning reviewers can deliberate over the pros and cons of each establishment.

As it is, any business, that is adds variety to the area, needs to be encouraged.

Pat-a-cakes is just starting out and hopefully will become well established.

It seems to be in quite a good location opposite the station. I hope it does well. I am sure local families appreciate the take home treats.

Doo wop! said...

I'm not sure about the shop sign/frontage. Why is there not an actual sign - instead of that banner? Are they waiting for a new sign or is this it for the near future?

Brockley's rock is a good example of a new establishment that has made sure that their presence is known instantly with their lovely shop front. I think Slater and King in Ladywell, have an equally as beautiful shop front. In fact so does Browns of Brockley, El's Kitchen, Mr. Lawrence...

I'm sure my opinion will get bashed for offering negative feedback, however I think it is still constructive and feedback, and therefore worth putting out there.

After all is said and done, I wish pat-a-cakes the very best of luck!

Anonymous said...

Doo wop, I was thinking the same! Funny how important a sign is when it comes to customers forming a first opinion. I live very local and despite shopping at the co-op every other day I only noticed this shop at the weekend.
Good luck to pat-a-cakes. Would love it if you branch out and offer some lovely breads and savoury loafs.

Brockley Nick said...

I imagine they intend to get around to it

Alan Sugar wannabe said...

Keep the costs low as posssible until you get your cashflow sorted!

cakes to tempt Nigella... said...

I wish Stacie the best of luck. I went in there a couple of weeks ago and she was very chatty and friendly. Bought 3 cupcakes and she very kindly offered me the fourth for free as it was my birthday. The cherry and almond cake had a lovely flavour and my eldest, who's not usually cake mad, declared her chocolate one "delicious"!

kolp said...

I can now attest, the cakes are delicious, met the owner a lovely young person, who is working very hard. Let's give her much support.

Anonymous said...

I can sympathise with the lack of permanent shop sign. There is a huge amount to do to transform and empty premises into a new shop - it took us 3 months working 13 hours a days to get El's Kitchen open. We nearly had to open without our permanent shop sign installed. Due to the sheer number of planning permission, structural and other issues to deal with, we ended up having an installation date of the day before opening - not a comfortable position to be in. I also wasn't happy with the quality of the manufacture of the intial signage and it had to be remade. It nearly didn't go up in time, which was really quite stressful.
If you have never opened a business with a public-facing building and all the trials and tribulations that entails, please respect those that have for what they have managed to acheive rather than leaving negative comments about things that may be outside of the business owner's control.
I'm sure Stacie had every intention of launching her business as polished as it could be, but sometimes things just don't go to plan and you have to do the best you can in the circumstances. At least she managed to get a banner up outside the shop so everyone knows what it is called.
Well done Stacie - I take my hat off to you for being so brave as to to take such a huge financial and personal risk in launching a retail business in this climate. You deserve a medal.
Very, very good luck to you - if you ever want some business/moral support or even just a chat do get in touch. There are plenty of people in the area who are happy to give small, independant businesses mutual support: we need to stick together, learn from each other and share the love!
El @ El's Kitchen

cindyp said...

I bought some cakes for guests and for my husband and daughter and myself. Ate a piece of victoria and strawberry sponge and it was so delicious I ended up eating my husband's bit and my daughter's banana toffee cake. all delicious. Well done Stacie, just the sort of business we need in Brockley. May she go from strength to strength.

cindyp said...

Love the supportive comments from El too..

Anonymous said...

There's lots of supportive of comments in this thread, even the negative comments are supportive in a roundabout way.

Food lover said...

Pat-a-cakes has a shop sign! It's lovely and look pretty expensive; individually etched perspex letters in a serif font. (No pics sadly).

patacakes_stacie said...

Hi all...Stacie from Pat-a-Cakes here. Firstly I'd like to say thanks for all your lovely and suppportive comments, it really is so nice to hear. To the few of you that were not so keen on the cakes etc, I hope you will understand I am bound to make some slight errors along the way and I hope were improving everyday. I always encourage customers to come to me and tell me if there was a problem in any way or they weren't happy with our goods. I hope our regulars will continue to keep coming back and I'm always happy to see new faces. It has been very hard work and as we find our feet every day we will keep improving. Re the savoury food, we are working on this and also having a small breakfast selection, due to popular demand. This will take time as baking alone is very time consuming but we have plans in motion so watch this space. Also we are currently clearing out the garden and back space so this will be ready for spring...exciting times ahead!!! :)

Green Badge Taxi Driver said...
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Green Badge Taxi Driver said...
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Green Badge Taxi Driver said...

Tried Pat a cakes today for the first time. Was not impressed by either the customer service (not friendly or communicative), or the product (hot drinks: the coffee was literally undrinkable. 2 people tried it and found it to be disgusting, and the hot chocolate was like insipid ovaltine! The croissant tasted old and tasteless, it was cold and chewy) ... Will try again in a few weeks, as I want a) a successful local coffee shop and b) it to have quality product and good customer service.

Michelle said...

My two friends and I spotted the cake shop this afternoon and decided it would be lovely to stop for a coffee and a chat, we noticed the childrens toys inside and assumed this place was welcoming children, having 3 babies with us we excitedly attempted to make our way inside. unfortunately as we opened the door i noticed the unwelcoming face the girl inside pulled but chose to ignore it hoping my friends hadn't noticed it. when I asked if the shop was open and if it was okay to come inside, she pulled another face and it was clear that our group was going to be an inconvenience for her!! Even though the shop was completely empty!!! We decided to head to another establishment where we would feel welcome. Such a shame as I love to support local businesses.

Green Badge Taxi Driver said...

Re-visited Pat-a-Cakes after having had a bad experience, and left a bad review a few weeks ago. The coffee was great this time, the service was attentive and friendly this time, and the chocolate thingy was nice too. I'll keep going to Pat a cakes.

Anonymous said...

A hang out for "middle class Mums" and their accessory babies.

The service was reasonable (far better than those miserable women that work in the Co-Op) and the food was good. I can't help but feel they would be more successful as a traditional bakery. Still, always good to see new small businesses.

Anonymous said...

I was really pleased to see Pat-a-cakes open in the local area and keen to support a local business. I think they've made a good start and I dash in if my train is delayed but for me to go back again to meet friends I would like them to make really good coffee (not burnt) and a hot chocolate which is a bit more inspiring than Cadbury's break.

Anonymous said...

I brought an Irish Cream cupcake, it was lovely and moist and the service was very welcoming, definately be going again

Anonymous said...

Unfriendly….
Been there twice now. After the first time I thought I would never go back again. Reason being is that another customer wanted to buy one cupcake to go, but Pat-a-cakes did not have any change for the note the customer wanted to pay with. There are shops around the area so they could easily have gone out to get change but did not even offer, so the poor lady left with no cupcake and will probably never come back. Big fail!
I went past it today and decided to give Pat-a-cakes another go (thinking maybe first time was just a one off) and ordered a coffee. I wanted to pay with a fiver but the lady said she had no change. Then she started to say that is so busy (was only two tables taken) and not sure if she can pop out to get change etc etc. Finally she did go out and get change after I said if it is a problem then I will leave and not have a coffee. I had my coffee but will not go back there again.
1. If you run a cafe, then make sure you have got enough change.

2. If you have run out of change, then don't turn customers away. It is your problem and not the customers. Even if you have to give the coffee away for free you probably win in the long run. Most people would then come back again and again because it is a nice friendly coffee shop.

3. Don't ever make your customer feel uncomfortable by making excuses to why you don't want to go across the road and get change. Again, it is your problem!

So to put this is money terms.........Pat-a-cakes, you have probably lost around £500 business on one customer for one year.... I love my coffee and would probably have bought at least one coffee five times a week with you. And that is not counting the occasional cupcake or the times when I would have had friends with me.
It is a real shame; the café is so pretty and could be fantastic with the right person running it. Understand that your customers are the most important part of your business and without them there will be no café………..

kolp said...

You must remember how young Stacey is. I really wish people would say this to her face on in a suggestion box. Rather than 'dissing' the business in public like this.

Brockley Nick said...

I find myself agreeing with Kolp! So they didn't have any change. OK. And they didn't rush out and get some. OK. Not great, but big deal. What a massively over the top reaction. If I liked a business so much that I would spend £500 a year on them, I wouldn't let such a trivial matter put me off and I certainly wouldn't go online and start slagging them off.

kolp said...

Nick there was no need for "I find myself agreeing with Kolp!" in an otherwise agreeable comment.

Anonymous said...

Hence name-based bullying

Gosh said...

How is saying you're surprised to be in agreement with someone bullying you wally?

I'd say the anonymous person who came on here to moan about a lack of change could more reasonably be described as bullying, hiding behind anonymity.

But in all honesty, none of it is bullying and you anon are ridiculous.

Eh? said...

Because he usually disagrees with you. It's a fact based comment, you can read in a sinister sub plot if you wish. That would be daft though.

Anonymous said...

I occasionally drop by for an indulgent treat. I loved the cupcakes and they are sure to torment my waist-line for many years to come.

I also found that they did not have change at the time and in order to help the owner out, I simply popped across the road to get some change in order to pay. Simple.

Anonymous said...

I've been into Pat-a-cake a few times now sometimes to get fresh bread (which is really lovely by the way) and sometimes to get cake. It's always been really nice. I agree about the shop front not standing out as much as it could and that a wider range of savouries would be good but I suspect that Stacie is probably working all the hours as it is. She has already said that she plans to grow produce in the garden and serve breakfasts - give the girl a chance and that means letting Stacie know if you have a complaint. Stacie it might be a good idea to have a suggestions box if you don't already. As for the person who couldn't ask for a spoon...words fail frankly.

Anonymous said...

I've been impressed by Pat-a-cakes and think it's a great addition to the area. It's great now that with Pat-a-cakes and Arlo and Moe there are now two nice places in Crofton Park - credit to both of them for taking the plunge and opening up.

Anonymous said...

There are more than 2 nice places in Crofton Park... don't forget the Star Cafe and TP Foods.

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