The definitive guide to Oyster

Richard Hibbert, of The Forest Hill Society has produced this users' guide to Oyster. Most crucially, given the overcharging that many experienced when it was first introduced at the beginning of the year, the appeals process is as follows:

If you feel that you have been overcharged, you should allow 48 hours before calling the Oyster helpline on 0845 330 9876 between 8am and 8pm. It is also possible to call TfL during office hours on 020 7222 5600 (ask for Oystercard Ticketing & Refunds) to avoid these charges if your calling plan includes geographic numbers.

25 comments:

Mezzer said...

Shame it's a Google doc. I'd rather not give thm any more information than that which they already gather.

Can anyone advise on whether it's best to get a yearly Gold Card from Brockley (2 zone), or a yearly Oyster?

Is there any differnce other than format?

Thanks in advance.

Headhunter said...

Can access teh document, just get error messages...

Anonymous said...

Having Pay-As-You-Go making sense of the credits and debits is a nightmare to understand.

mg said...

@Mezzer If you travel outside of London/your zones by train the gold card is the way to go - you just flash it when buying your ticket or extension and receive a 1/3 discount. It won't take you all the way north but Cambridge/Stansted/Luton all fine and all the south-east/Brighton/Southampton etc. Saves me a bundle each year.

Anonymous said...

What do we have to do to access this document?

darryl said...

Just getting error messages here too...

darryl said...

Maybe we have to go to a nominated station tomorrow and touch in to access the document :-)

Tamsin said...

It is from the Forest Hill Society, who were taking a lead on this whole campaign from the outset. Try this link http://foresthillsociety.blogspot.com

Brockley Nick said...

Sorry for the broken link, in a rush this morning and it worked on my computer. Now fixed.

Tommo said...

@Mezzer Buy your Gold Card on an Oyster card. You may only be able to do this at TfL ticket offices (Brockley is one of these). A separate Gold Record Card should be issued. This entitles you to the 1/3 off tickets throughout the southeast and other discounts.

This gives you the best of both worlds - an Oyster card doesn't wear out like a paper ticket does.

Anonymous said...

There was a notice at East Croydon that during the strike next week there will be a limited service but on line into LB only stopping at Sydenham and Forest Hill and will be closed from 7 30pm

Anonymous said...

What is a Gold Card?

Mezzer said...

Thanks Tomma,

That's really helpful.

crofton parker said...

Curious for ages about how many Brockley station users don't touch out if using the side gate, last night I stood and watched. Just one other person besides myself out of the scores piling off the 11.24 from LB swiped the beeper. No wonder our rail services are being cut - those touch-outs record the number of users on a service. Damn annoying.

Lou Baker said...

@crofton

They have sensors on the trains to work out how full they are.

The Oyster card readers have nothing to do with it.

baffled said...

Crofton Parker are you mentally ill?

Anonymous said...

Ah, I just love those people who are so proud of avoiding fares. Well done.

Sevenoakser said...

Baffled, what a nasty piece of work you are.

Anonymous said...

i thought that you were charged more if you didn't touch out. I thought that when you touched in you were charged the maximum for the day and then the touch out reimbursed your card to the cheapest fare?

Forest Hill Society said...

While it may be true that some of the passengers were freeloading, there is no need to touch in/out if you have a Travelcard on your Oyster (and no OEP) or a paper season ticket since you have prepaid for your journey.

More to the point, since LOROL took over running our stations, the station is supposed to be manned from 15 minutes before the first train until 15 minutes after the last train and the side gates should not be open anymore. I believe that passengers are supposed to enter/exit by the ticket halls instead (at least this was their excuse for removing the Oyster validators at Forest Hill and Sydenham stations)

Forest Hill Society said...

While it may be true that some of the passengers were freeloading, there is no need to touch in/out if you have a Travelcard on your Oyster (and no OEP) or a paper season ticket since you have prepaid for your journey.

More to the point, since LOROL took over running our stations, the station is supposed to be manned from 15 minutes before the first train until 15 minutes after the last train and the side gates should not be open anymore. I believe that passengers are supposed to enter/exit by the ticket halls instead (at least this was their excuse for removing the Oyster validators at Forest Hill and Sydenham stations)

baffled said...

To come on here and basically slander a bunch Brockley Station users as theives is unacceptable.

Rachel said...

Baffled, re-read CP's post! I don't think he is referring to people fair dodging, just people not touching out (or at least that's how I read it). As FHS said if you have Oyster travelcard you don't need to touch out. What CP is referring to is how that will affect statistics. If everyone at Brock station who had a Oyster touched out it'd show statistically how busy the station is, helping us fight against service reductions and maybe helping to get us a better station.

Rachel said...

Fair fare

Headhunter said...

Anon 31 March 2010 10:59 - You don't have to touch out if you haven't touched in and after about 10 or 11pm the gates at London Br and Ch X are left open so many people don't bother paying.

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