Dark territory: Lewisham's going offline for five days

Lewisham Council is going dark, with their website being reduced to a handful of pages for a few days as they transfer service providers as part of a cost-saving measure. It's not known whether this means nuclear reactors will melt down or planes will fall from the sky. Here's the release:

Lewisham Council will be suspending its IT services from midnight on Wednesday 16 February until 8am Monday 21 February. This is because the Council is moving its servers to a new data centre.

In particular, the Council’s website will be affected, with only a limited number of pages available. It is also likely that e-mails will not be received by the Council during this period. Anyone visiting the Council’s website at this time will however be able to see telephone numbers for the Council’s main services. Telephone systems will not be affected.

The change to a new centre follows negotiation of a new service provider and contract. The new contract will result in a saving to the Council of £250,000 a year.

34 comments:

Anonymous said...

It takes them about 2 months to answer any emails anyway, so it's not a great loss...

And the website isn't great either, usually really hard to find anything.

thisisengland said...

I sent them an email at Xmas complaining about the lack of information regarding changing rubbish collection day. Received 2 probably automatd responses telling me I'd receive a proper response within a week. Still waiting.

Anonymous said...

If they can save £250,000 a year why wasnt this done a long time ago,just goes to prove the money they were wasting.

Danja said...

This is presumably part of that shared service thing they are doing with Bromley?

Anonymous said...

"I sent them an email at Xmas complaining about the lack of information regarding changing rubbish collection day. Received 2 probably automatd responses telling me I'd receive a proper response within a week. Still waiting."

Probably cos they think you're a busybody and should just accept the change of day without having your hand held.

thisisengland said...

That's right I'm a busybody that'd like to know when to put my bin out for emptying. What's the problem?

Anonymous said...

Surely you could work this out for yourself by seeing what other days people put their bins out on?

Anonymous said...

Sorry thisisengland had a perfectly legitimate question to ask about a service they pay for!

Anonymous said...

Would it be answered by a bureaucrat? Ooops... They've all been sacked.

thisisengland said...

I couldn't work this out for myself. My bins are in my back garden. I was out when the binmen arrived, collected bins from neighbours front gardens, no one had put them out, and left me with full bins. The council website invite you to email them and I did. What is your problem?

Brockley Nick said...

@thisisengland - whilst I think your request was an entirely reasonable one, I can't say I'm not slightly enjoying seeing you be on the receiving end of some gratuitous cantankerousness for a change :)

Crofty said...

This is at least the second time it's been down - was down last week as well, with just a stripped down homepage listing a few phone numbers, one of which was the one I needed. Easiest experience I've had with the Lewisham site.

Lou Baker said...

Personally, I think those who whine about bin collections are among society's most useless people.

1) If you need your wheelie bin emptied every week you are creating too much rubbish. The problem therefore is not just with the council but with your gross over consumption. Buy less, waste less, recycle more.

2) We should all aim to recycle most of our waste. Lewisham takes paper, card, tins, cans, glass, plastic bottles and clean foil. Aside from plastic packaging and food that should be most of your waste.

3) Food : if you have a garden compost it. Leave bread out for the birds. If you waste meat you are the dreggs of humanity. The massive over consumption of meat in the west is nothing short of a disgrace.

So it's bad you didn't know about your bins - but if you genuinely can't survive without them being emptied every week, you're probably a bit of an arse anyway.

Mb said...

"Personally, I think those who whine about bin collections are among society's most useless people."

I think the people who invented rice cakes are among the most useles, but each to their own.

Anonymous said...

Lou appears to have joined Headhunter, Patrick1971 and Brockley Nick at the table of the Mung Bean elite!

"1) If you need your wheelie bin emptied every week you are creating too much rubbish."

Everyone, then?

Matt-Z said...

Everyone's situation is different, and you can't apply blanket rules to all, but Lou is pretty much spot on with points 1-3.

Brockley Nick said...

@anon 1532 - hmm, if we four are of the same political colours then the mythical mung bean party is a pretty big tent! I know John Harris called for the left wing to be more pluralistic yesterday (http://bit.ly/fYoSVG) but I think you're going too far.

Anonymous said...

I'm still reeling from his admiration of steve bullock.

max said...

Lou's Political Weather Report.
Today Green.
Forecast for the next few days.
Lou will be green for the rest of the weekend turning yellow on Monday, showing some signs of going red by the middle of the week before turning blue again.

Actually, jokes apart, again today I'm agreeing with Lou, expect us to disagree vehemently by the end of the day (unless I actually get some work done).
I think that in Bromley they collect general rubbish every other week and recyclables every week.

thisisengland said...

Oh well silly me expecting a promised, advertised, trumpeted and paid for service. I wasn't whining was I? My comment was simply that the council's email system doesn't work. Yours uselessly etc...

Anonymous said...

ThisisEngland. Don't bother E-Mailing them, I just phoned there refuse dept when they didn't empty my bins,and they came round Saturday and collected them.

Jimbob said...

@thisisengland
seemed a perfectly reasonable thing to expect to me. I don't know why anon went into tailspin about it. I think you're entitled to ask when collections will be and you are certainly entitled to an answer. It is meant to be a service after all.

Lou Baker said...

@max

I am, personally, about as green as it gets. But I think the Green Party is basically useless because it aligns being green with being a Trot. You can be very pro environment while disagreeing with their social this, social that, bad big business tosh. Also the greens war on cars/planes is so naive that it's embarrassing. But still...

@ thisisengland

It's a council, of course it won't answer. But at least with the new servers it will cost Lewisham £250k less per year to ignore us.

Miss L said...

Some (many) of us lived in houses converted into flats and share bins between more than one household. At my house, we have 1 recycling bin and 3 ordinary bins to share between 3 flats. We usually fill one of the ordinary bins in a week so could have those collected less often but the recycling bin is always full at the end of the week because we recycle so much!

Anonymous said...

Lou seems to have too much time on his hands. Could we club together and send him on a basket-weaving course or something?

Anonymous said...

Yeah,and why dont Greenpeace use a sailing ship instead of diesel if they want to save the planet.

Anonymous said...

They are building one that is largely sail driven but with an engine to help. They have never advocated throwing the internal combustion engine in the bin, still don't let facts trouble you.

thisisengland said...

I gave up on being a member of Greenpeace when they offered me a credit card from NPower.

Feed up with senseless rhetoric said...

@ anon 1834. Are u kidding me??? Greenpeace are everything but naive, misinformed (media usually) and hypocritical. And before you ask, I have first hand experience. As soon as they have a sensible, joined up approach to the problems facing society, not the planet, I will listen. Sorry.

Anonymous said...

Hey, that was very nearly a coherent statement. Well done you.

Anonymous said...

Never mind all that...5 days to migrate a website? What are they doing... posting the data to it's new location?

What normally happens is that you run the new service in parallel with the old and when you're confident (ie, fully tested the new one), you flick the switch to swap services instantaneously.

5 days seems very weird.

Anonymous said...

I've always found emailing recycle@lewisham.gov.uk to be better than the standard council email address and for those of you down with the kids, I've noticed they now have a twitter account @envirolewisham

Danja said...

To the anonymous above the anonymous above - to be fair it isn't just a matter of moving website host, it's all their IT systems. Still unusual perhaps, but a bit more explicable re the five days.

Anonymous said...

I follow them on twitter and would recommend. Their blog has some useful things on there as well.

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